Chanceandcrown

Legal

Privacy Policy

Chanceandcrown Bistro & Poker Lounge respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, in-person interactions, and poker lounge activities. We do not collect or process any financial information related to gambling, as our poker lounge operates exclusively with collectible chips and trophies. By using our services, you consent to the practices described in this policy.

Effective date: 7 September 2026

We may update this policy from time to time; any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, make a reservation, or participate in poker lounge activities.

  • Contact details: name, email address, phone number, and postal address.
  • Reservation details: date, time, number of guests, and any special requests.
  • Poker lounge participation: player alias or nickname, tournament results, and trophy achievements. No financial data is collected.
  • Technical information: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.

How We Use Your Information

We use your personal information for the following purposes:

  1. To process and manage reservations for dining and poker lounge tables.
  2. To communicate with you about your bookings, events, and updates, with your consent.
  3. To improve our website, services, and customer experience.
  4. To comply with legal obligations and protect our rights.
  5. To administer poker tournaments, leaderboards, and trophy awards using only collectible chips and non-monetary prizes.

Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share your information with service providers who assist us in operating our website, processing reservations, or managing events, such as booking platforms and email services, under strict confidentiality obligations.

Legal Requirements

We may disclose information if required by law, regulation, or legal process.

Aggregated Data

We may share aggregated, non-personally identifiable information for analytics and improvement purposes.

Data Security and Retention

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

  • Data is stored on secure servers with restricted access.
  • We use encryption for data transmission where appropriate.
  • Access to personal information is limited to authorised personnel who require it for legitimate business purposes.

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

  • Reservation data is typically retained for 12 months after the reservation date.
  • Poker tournament records may be retained for up to 3 years for trophy and leaderboard purposes.
  • After the retention period, personal information is securely deleted or anonymised.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to request corrections, and to request deletion under certain circumstances.

  • To request access or correction, contact us using the details provided in the Contact section below.
  • We will respond to your request within a reasonable timeframe, typically within 30 days.
  • You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: +61 7 3846 2173

Address: 31 Edward Street, Brisbane City QLD 4000, Australia